Your appointments are important and your scheduled time is reserved specially for you. We understand that sometimes schedule adjustments are necessary.
Therefore, we respectfully request at least 24- hour notice for cancellations or rescheduling of appointments.
Any appointment missed, late cancelled, or changed without 24-hour notice will result in a charge equal to 100% of the reserved service amount. The appointment may be taken off of a contract/package or charged individually.
Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Any late arrival will shorten your appointment time. Emergency absences will be considered on an individual basis.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.
To change/cancel an appointment, please contact firstname.lastname@example.org or use our contact form here.